Returns and Refund Policy

All sales are final

We don’t offer refunds, returns or exchanges once an order is placed, including for change of mind.

Damaged, faulty or wrong items

If your item arrives damaged, faulty, or isn’t what you ordered, we’ll replace it. To request a replacement:

1. Contact us within 7 days of receiving your order.
2. Include your order number and clear photos of the item and its packaging.

Once we’ve confirmed the issue, we’ll send a replacement at no cost to you. If the item is out of stock, we’ll offer a suitable alternative of equal value.

DIY experience bookings

• We don’t offer cancellations or refunds after your booking is confirmed.
• You can reschedule your booking if you let us know at least 24 hours before your session.
• If you don’t show up without rescheduling, your booking will be considered used.

Gift cards

Gift cards are non-refundable and can’t be exchanged for cash.

Your rights

This policy does not affect your rights under Malaysian consumer protection law.

Need help?

Email hi@happyhourclub.com.my or WhatsApp us at 011-1061 7341.