Last updated: 5 October 2026

These terms apply when you use happyhourclub.com.my, buy from our shop, book a DIY experience or visit our studio. By using our website or making a booking or purchase, you agree to them. “We”, “us” and “Happy Hour Club” mean Happy Hour Club Cafe & Workshop, 16-3, Jalan 27/70a, Desa Sri Hartamas, 50480 Kuala Lumpur.

1. Orders and prices

All prices are in Malaysian Ringgit (RM).
Prices, products and experiences may change without notice. The price you pay is the one shown when you place your order.
We may decline or cancel an order, for example if an item is out of stock or a price was shown in error. If we cancel an order you’ve paid for, we’ll refund you in full.
Please make sure your details (name, phone, email and address) are correct. We aren’t responsible for problems caused by incorrect details.

2. DIY experience bookings

Online booking is required. We don’t take walk-ins for DIY experiences.
Each booking covers one seat, one complimentary drink, and the tools and materials for one artwork.
Each experience has a time limit, shown on its booking page.
Rescheduling: you can reschedule if you let us know at least 24 hours before your booking.
Cancellations and refunds: we don’t offer cancellations or refunds after your booking is confirmed.
No-shows: if you don’t turn up and haven’t rescheduled, your booking is considered used.
Group bookings (10 guests or more) and private events may have their own arrangements, which we’ll confirm with you directly.

3. In our studio

Our experiences are hosted in a relaxed, non-classroom setting. Our community managers are there to help, but they don’t supervise continuously.
We’re not a drop-in service. Parents or guardians must stay on-site if their child needs supervision or help, and are responsible for their children at all times.
Outside food isn’t allowed, except for group bookings, parties and team-building events where you’ve let us know in advance.
Alcoholic drinks aren’t allowed on our premises.
Please follow our team’s instructions and take care with tools, paints and equipment.
We’re cashless. We accept online payment only.

4. Your artwork

Some pieces can be taken home the same day. Others, such as kiln-fired pottery and ceramics, take about 3 weeks.
Quick-fire ceramics and sculpture-painting pieces are decorative and aren’t food safe.
Pieces that need firing can be collected from our studio after 3 weeks and within 2 months. We won’t contact you to collect. Pieces not collected within 2 months will be donated to charity.
We can post your finished piece to you in Malaysia or overseas for a fee. See our Shipping Policy.
Handmade and kiln-fired pieces can vary slightly in colour and finish. This is part of the process and isn’t a defect.

5. Products and personalised items

We do our best to show product colours and details accurately, but screens vary, so colours may look slightly different in person.
Personalised items (such as names on Plushports, boarding passes or clothing) are made using the details you give us. Please check spelling carefully before ordering. We can’t change or replace personalised items made with the details you provided.

6. Shipping, refunds and returns

Deliveries are covered by our Shipping Policy. All sales are final, with replacements for damaged, faulty or wrong items, as set out in our Refund & Returns Policy. Nothing in these terms affects your rights under Malaysian consumer protection law.

7. Gift cards

Gift cards are sent by email and never expire.
Gift cards can’t be refunded or exchanged for cash.
Please keep your gift card code private. Anyone with the code can use it.

8. Loyalty points

You can earn points on eligible purchases and use them for rewards, under the programme rules shown in your account.
Points have no cash value and can’t be transferred.
We may change or end the programme. We’ll give reasonable notice where we can.

9. Using our website

Please don’t misuse our website, for example by trying to disrupt it, access other people’s accounts, or copy our content, photos or designs without permission.
You’re responsible for keeping your account login safe.
Our website may link to other websites. We aren’t responsible for their content.

10. Our responsibility to you

We take care to provide our products, experiences and website as described.
To the extent allowed by law, we aren’t liable for indirect or unforeseeable losses, or for delays caused by things outside our control (such as courier delays).
Nothing in these terms limits any rights you have under Malaysian law that can’t be excluded, including the Consumer Protection Act 1999.

11. Privacy

How we handle your personal data is explained in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, and the version in place when you made your booking or order applies to it.

13. Governing law

These terms are governed by the laws of Malaysia.

14. Contact us

Email hi@happyhourclub.com.my or WhatsApp us at 011-1061 7341.

Terms & Conditions