Join Our Creative Family at Happy Hour Club Cafe & DIY Workshop!
Are you a responsible, proactive, and hands-on leader who enjoys keeping things organized, improving systems, and helping a creative team run smoothly?
Happy Hour Club Cafe & DIY Workshop is looking for a dedicated Store Manager / Operations Supervisor / Senior Community Manager Lead to oversee our daily store operations, lead our Community Managers and part-timers, manage stock and manpower, coordinate group workshop arrangements, and continuously improve the way our store runs.
This is a senior operations role. While our Community Managers focus mainly on customer service, DIY guidance, station preparation, and daily floor duties, this role focuses on leading the team, managing operations, coordinating schedules, improving workflows, supporting group bookings, and ensuring the store runs smoothly and efficiently.
If you’re someone who can take ownership, follow through on tasks, manage people, organize inventory, coordinate arrangements, and improve processes, this role is for you!
What You’ll Be Doing:
Oversee the overall daily store operations and make sure the store runs smoothly, efficiently, and according to HHC standards.
Lead and supervise Community Managers, part-timers, and floor staff to ensure everyone understands their responsibilities and completes their tasks properly.
Manage daily task delegation, task handovers, follow-ups, and deadline tracking to ensure work is completed on time and to the expected standard.
Support the team in maintaining high service standards, smooth workflow, and consistent execution during daily operations.
Monitor the floor during operating hours to ensure customer experience, workshop flow, cleanliness, staff performance, and service quality are maintained.
Make sure Community Managers are carrying out their roles properly, including customer guidance, station preparation, workshop support, cleaning, packing, and daily floor duties.
Arrange part-timer schedules, weekly rosters, shift planning, and manpower allocation based on bookings, events, weekends, launches, and operational needs.
Assign manpower for regular operations, group workshops, private events, corporate bookings, and special activities.
Monitor staff attendance, punctuality, shift changes, staff performance, and training needs.
Reply and manage customer enquiries through WATI, especially for group bookings, private workshops, event enquiries, and arrangement confirmations.
Coordinate group workshop arrangements, including booking details, activity selection, timing, customer requirements, manpower planning, setup needs, and internal team communication.
Prepare and communicate clear event or group workshop arrangements to the team so everyone knows what to prepare before the session.
Manage stock inventory checklists for workshop materials, café items, packaging, tools, supplies, and other store essentials.
Conduct regular stock checks, review inventory records, monitor low-stock items, and raise restocking requests before items run out.
Check incoming supplies, receiving logs, purchase orders, and stock movement to ensure items are properly recorded, labelled, stored, and organized.
Improve inventory control to support smoother operations, reduce wastage, and avoid last-minute stock shortages.
Create, update, and improve SOPs for daily operations, part-timers, customer service, inventory, workshop processes, cleaning, packing, new activities, group workshops, and store workflows.
Help ensure SOPs are clearly communicated, easy for the team to follow, and consistently applied during daily operations.
Identify areas where the store workflow can be smoother and propose better systems, checklists, or processes to improve efficiency.
Support new DIY activity launches, seasonal campaigns, corporate events, and store improvements by preparing workflows, staff training, checklists, and operational setup.
Review customer feedback, floor observations, staff feedback, and daily operational needs, then suggest practical improvements.
Ensure customer items, completed artworks, teddy products, craft items, packaging, labels, and collection orders are properly checked, stored, recorded, and handed over on time.
Maintain overall store standards, including cleanliness, organization, customer experience, staff coordination, stock accuracy, and operational efficiency.
Take initiative to make HHC more organized, scalable, and ready for growth.
What We’re Looking For:
Minimum 1–2 years of experience in retail, café, workshop, events, hospitality, customer service, operations, or team supervision.
Strong leadership skills — you’re able to guide, support, correct, motivate, and follow up with team members.
Highly responsible and able to take ownership without waiting to be told every small thing.
Excellent communication and people skills — you’re approachable, clear, and able to manage both customers and team members professionally.
Comfortable replying to customer enquiries, coordinating arrangements, and communicating clearly through WhatsApp/WATI or similar platforms.
Detail-oriented and efficient — you enjoy keeping things organized and making sure work is done properly.
Strong at task tracking, deadline follow-up, staff coordination, and problem solving.
Comfortable arranging part-timer schedules, rosters, manpower planning, and daily task allocation.
Comfortable coordinating group workshops, private bookings, event arrangements, and internal manpower needs.
Comfortable managing inventory, stock checklists, receiving logs, purchase orders, and operational documents.
Able to create, update, improve, and communicate SOPs clearly.
Proactive and improvement-minded — you notice areas that can be smoother and take initiative to improve them.
Firm but fair when managing staff performance, accountability, and expectations.
Calm under pressure and able to make practical decisions during busy service hours.
Hands-on when needed, but focused mainly on leading, supervising, checking, coordinating, improving, and keeping operations on track.
A strong team player who uplifts and collaborates with others while keeping the team aligned.
Fun, friendly, mature, and full of positive energy!
No specific creative background is needed, but a love for arts, crafts, lifestyle experiences, or creative workshops is a huge plus!
Flexible schedule — available to work weekends and public holidays.
Someone who finds joy in achieving results, improving processes, and overcoming challenges with creative solutions.
This Role Is For You If You:
Take ownership of problems and enjoy finding better solutions.
Follow up until tasks are properly completed.
Can make sure deadlines are met.
Can lead kindly but firmly.
Can manage people and coordinate moving parts smoothly.
Enjoy organizing schedules, checklists, bookings, stock, and team workflows.
Are comfortable being accountable for store standards and operational results.
Like improving systems and turning daily work into clear, repeatable processes.
Want to help turn HHC into a more organized, efficient, and scalable business.
Perks & Benefits:
Uniform provided — look good, feel good!
6 working days per week.
Work hours: 10:30 am – 7:00 pm or 9:30 am – 6:00 pm.
Staff meals and overtime allowance.
Employee discounts on all café and workshop products.
Structured training program to grow your skills.
Clear pathways for career advancement.
Bonuses for full-time employees.
Annual and medical leave for full-time team members.
EPF, SOCSO & EIS contributions for full-time employees.
Ready to Join Us?
Email your CV and availability to hi@happyhourclub.com.my.
Please state that you’re applying for the Store Manager / Operations Supervisor / Senior Community Manager Lead role in the subject line.
Due to high application volumes, only shortlisted candidates will be contacted for an interview. We appreciate your understanding!
We can’t wait to welcome you to the Happy Hour Club family — where creativity, community, and good operations come together!